Patient Portal Access

Despite massive roll out, adoption remains low

Although the majority of hospitals have enabled patient access to their own digital data, patient adoption of these digital portals is still surprisingly low. 

Patient portal usage

Reported in the MGMA 2016 Practice Operations Report

The MGMA 2016 Practice Operations Report: Based on 2015 Survey Data represents information provided by almost 800 practices from varying practice types including both physician- and hospital-owned practices as well as a number of specialties. The analyses in the Practice Operations Report were created to help industry professionals evaluate and understand how operational metrics may influence practice success.

This report includes:

• Hours of operation and patient access
• Appointment availability
• Wait times
• No show rates
• Call volume
• Patient satisfaction surveys
• Encounters and claims processed data
• Turnover
• Provider and employee satisfaction surveys

Available in 2016 as an electronic report, the MGMA 2017 Practice Operations data will now be represented in MGMA DataDive, the industry's signature online benchmarking platform. Available now.


To contact MGMA Data Solutions, call 303.799.111 ext. 1895 or email surveys@mgma.org.